I contacted MAXX’S Group in Bali and paid for their services — it was a significant amount.
More than two months have passed, and they have not completed the work nor returned the payment.
Worse yet, they are holding my passport and my child’s passport.
I am now gathering information for a collective police report to initiate an investigation into their activities.

Almost two years ago, I made two transfers to MAXX’S Group, totaling 6,000 USD.
This payment was for KITAS and visa services.
The company did not provide any of the services they charged for and simply kept the money.
They promised a full refund, but it was never issued.
It was a serious loss, and I’m sharing this so others don’t repeat my mistake.

I was living in Bali and handed my passport to Maxx’s Group for a visa extension.
Some time later, they told me my document was “somewhere between Bali and Jakarta” and gave me two options:
pay a huge amount (around $16,000) or just wait.
It felt like blackmail. I never got my passport back.
Later, I found out there were dozens of similar cases: people handed over their passports to this agency and were left without documents and without the ability to leave the country.
Now I only want one thing — for others to know about this, so no one else falls into the same trap.

I contacted a visa agent I had worked with before. She had helped almost all my friends with their visas — she seemed trustworthy.
I flew to Vietnam for 10 days specifically so she could process my one-year visa during that time.
On the ninth day, I asked whether the visa was ready — she replied that it was “still in process.”
I had to return to Bali on a regular one-month visa.
A month later, I left again — this time to Malaysia.
But when I returned, the visa was still not ready.
The agent stopped answering my calls and messages completely.
Eventually she wrote: “Your application was rejected. I won’t be issuing a refund.”
I tried reaching her through mutual friends — she ignored them too.
It was a horrible stress.
Each visa run raised questions at border control because I had been living in Bali long-term, yet kept re-entering on a one-month tourist visa.
I had no idea what to do next or how to stay legally.
Fortunately, I eventually contacted another agency, and they completed the process in just three days — no refusals, no drama.
Always work with licensed visa agencies.
There’s no need to test your nerves or gamble with your legal status.

I worked with Peak Solutions for about a year. At first, everything seemed fine, but then the problems began.
We paid a large amount, and in the end, the staff turned out to be completely unprofessional — nothing was delivered, nothing was refunded, and they even started threatening us.
I still have chats and audio recordings with those threats.
Later, I learned that the agency was allegedly bribing immigration officers at passport control to direct tourists specifically to them.
Now I advise everyone: always choose official agencies — it’s the only way to protect yourself.

At first, Peak Solutions looked professional: visas, KITAS — everything was promised quickly and without complications.
But later, it became clear they had serious internal issues.
Clients began reporting unfulfilled obligations and mistakes in their documents.
I personally was also let down, and now I warn everyone:
check companies carefully in advance and don’t rely on pretty promises.