Where to Get Help in Bali If You Are Sick or Have an Accident

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May 12, 2026

Where to Get Help in Bali
If You Are Sick or Have an Accident:
Emergency Numbers, Hospitals and WhatsApp Contacts

What tourists should do in Bali in case of illness, an accident or injury. Emergency numbers in Indonesia, hospitals in Bali, WhatsApp contacts, addresses and practical instructions for tourists.

If You Get Sick, Injured or Have an Accident in Bali

When travelling in Bali, it is important to know in advance where to get medical help. This is especially important if the situation is not just mild discomfort, but a scooter accident, high fever, injury, food poisoning, an animal bite or another emergency.

The main rule is simple: if there is a risk to life or a serious injury, do not message on WhatsApp first — call.

WhatsApp can be used as an additional channel: to send your live location, photos of documents, your insurance policy or to clarify where you should go. But in an emergency, the first step should be a phone call.

Below you will find the main emergency numbers in Indonesia, hospital contacts in Bali, WhatsApp numbers and medical facility addresses.

Emergency Numbers in Bali

What Should You Do First?

If the person has lost consciousness, is bleeding heavily, has suffered a head injury, has been in an accident, cannot breathe normally, complains of severe chest pain or there is a suspected serious fracture:

Call 112 or 118/119.
Call the nearest hospital from the list below.
Send your location to the hospital’s WhatsApp number if the operator asks you to.
Do not move the injured person if you suspect a neck, spine or head injury.
In case of a road accident, call the police on 110, especially if someone is injured, another party is involved or you need a police report for your insurance claim.

If the situation is not critical — for example, fever, food poisoning, rash, ear pain, a minor injury or suspected dengue without severe symptoms — you can first message the hospital or clinic on WhatsApp and ask where you should go.

Hospitals in Bali:
Phone Numbers, WhatsApp Contacts and Addresses

Important: numbers such as 150 919 and 1500 238 are local Indonesian call-center numbers. If you are calling from a foreign SIM card, it is better to use the hospital’s WhatsApp number or ask a local person or your hotel to call from an Indonesian number.

RSUD Gema Santi is a public hospital on Nusa Penida. Its official page lists the phone number, Humas WhatsApp contact and address.

What to Write to a Hospital on WhatsApp

If the condition is not critical, or if you have already called for help by phone, you can message the hospital on WhatsApp.

Message in English
Emergency. We need medical help / an ambulance.
Location: [Google Maps link]
Patient: [name, age, nationality]
Condition: [scooter accident / unconscious / bleeding / high fever / suspected fracture / severe pain]
Phone/WhatsApp: [number]
Insurance: [company name, policy number if available]
Please confirm if you can send an ambulance or if we should come to the emergency room.

Message in Indonesian
Darurat. Kami butuh bantuan medis / ambulans.
Lokasi: [Google Maps link]
Pasien: [nama, umur, kewarganegaraan]
Kondisi: [kecelakaan motor / tidak sadar / berdarah / demam tinggi / kemungkinan patah tulang / nyeri berat]
Nomor telepon/WhatsApp: [number]
Asuransi: [nama perusahaan asuransi]
Mohon konfirmasi apakah bisa kirim ambulans atau kami harus datang ke IGD.

What Tourists Should Prepare in Advance

Before travelling to Bali, it is better to save the following in your phone in advance:

your insurance assistance service number;
police number 110;
ambulance number 118 / 119;
general emergency number 112;
the WhatsApp number of the hospital nearest to where you are staying;
your hotel or villa address in English;
the location of your accommodation;
a copy of your passport;
a copy of your visa;
your insurance policy;
emergency contacts of your family or close friends.

If You Have a Scooter Accident

Scooter accidents are one of the most common situations tourists face in Bali. Even if the injury seems minor, it is better to see a doctor, especially if there was a head impact, loss of consciousness, severe pain, deep abrasions or a suspected fracture.

What to do:

Move away from the road if it is safe to do so.
Do not remove the injured person’s helmet if you suspect a neck or spine injury.
Call 112, 118/119 or the nearest hospital.
Call the police on 110 if necessary.
Contact your insurance company.
Keep all documents: medical report, receipts, prescriptions, test results and police report.

If your insurance covers scooter accidents, ask your assistance service which hospital you should go to and whether direct billing is available there. If direct billing is not available, you may be asked to pay on the spot and claim reimbursement from your insurance company later.

When You Need to Go to the Hospital Urgently

Do not wait and “see how it feels tomorrow” if there is:

loss of consciousness;
heavy bleeding;
head injury;
suspected fracture;
severe chest pain;
difficulty breathing;
seizures;
severe allergic reaction;
high fever that does not go down;
signs of dehydration;
severe abdominal pain;
animal bite;
deep wound;
dengue symptoms: high fever, severe weakness, muscle pain, pain behind the eyes, rash or bleeding.

In Bali, it is better not to delay medical care. Distances may look short on the map, but because of traffic, getting to the hospital can take longer than expected.

For foreign tourists in Bali

If you are a foreign tourist in Bali and you have a medical emergency, accident, lost passport, arrest, or another serious situation, follow this order:

Call local emergency services first.
For medical emergencies, call 112 or 118/119. If there is a road accident, crime, conflict, or police report is needed, call 110.
Contact the nearest hospital.
If the situation is serious, call the hospital directly instead of waiting for a WhatsApp reply. WhatsApp can be used to send your location, passport copy, insurance details, and short explanation of what happened.
Contact your travel insurance assistance line.
Ask which hospital they recommend, whether direct billing is available, and what documents you need to keep for reimbursement.
Contact your embassy or consulate if needed.
This is important if you lost your passport, were involved in a serious accident, were detained, became a victim of crime, or need help contacting relatives.
Use only official government contacts.
Search for: “[your country] embassy Indonesia emergency contact” or “[your country] consulate Bali emergency contact”. Many countries have embassies in Jakarta and only consular or honorary representatives in Bali.

Important: embassies and consulates usually do not provide medical treatment, do not replace emergency services, and do not pay hospital bills. Their role is consular support: documents, communication with relatives, emergency coordination, and guidance on local procedures. Official government travel advice also says that in a medical emergency abroad, travellers should contact local emergency services and go to a hospital immediately.

For general tourist assistance in Indonesia, foreign visitors can also contact Halo Wonderful:
WhatsApp: +62 811 895 6767
Phone: +62 21 3838 000
This contact is listed by Indonesia’s Ministry of Tourism for urgent tourist assistance.

FAQ

Important
Hospital and emergency service contacts may change. Before publishing this information or before your trip, it is better to double-check the numbers on the official hospital websites. If there is a threat to life, a serious injury or an accident, do not wait for a reply in a messenger — call the emergency service or the nearest hospital.

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